Returns
Welcome to Bikeproracing! We want you to be completely satisfied with your purchase. However, if for any reason you need to return an item, please review our return policy below.
Return Period:
• You have 14 days from the date of purchase to return most items.
• Some items, such as personalized items or special orders, may not be returnable. Please check the product description carefully before making your purchase.
Eligible Items for Return:
• Items must be returned in their original packaging, with all tags and labels attached.
• Items must be unused and in the same condition as when you received them.
• We reserve the right to refuse any return that does not meet these criteria.
Return Process:
1. To initiate a return, please visit our online returns portal at [link to returns portal].
2. You will be required to enter your order number and email address.
3. Select the items you wish to return and provide a reason for your return.
4. Print the return shipping label provided and affix it to your package.
5. Ship the package back to us using the provided return label.
6. You will receive a confirmation email once your return has been processed.
Return Shipping Costs:
• You are responsible for the cost of return shipping unless the item is defective or damaged.
• We recommend using a trackable shipping service for your return.
Refunds:
• Once your return has been processed, we will issue a full refund to your original payment method within 7 business days.
• Please note that it may take your bank or credit card issuer additional time to post the refund to your account.
Exchanges:
• If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Contact Us:
If you have any questions about our return policy, please contact us at 0121608 8899 or info@bikeproracing.net
Additional Information:
• This return policy applies to purchases made on the Bikeproracing website only.
• We reserve the right to modify this return policy at any time without prior notice.
