Telephone: 0121 441 1199
Free Delivery on all orders over £50

Delivery/Terms and conditions ordering and delivery

Delivery/Terms & Conditions

Ordering and making a delivery

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. Please note that If you are shopping from South America or anywhere else outside UK, when you place your order, your card company will convert the transaction to US Dollars or your own currency. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Smaller parcels are sent via Royal Mail. Costs per order are:

Standard 1st Class Delivery in the UK £2.70

Standard 2nd Class Delivery in the UK £2.20

Standard Air mail to Western Europe ( 5 to 7 working days) £3.20

Standard Air mail to the Rest of the World ( 7 to 10 working days)  £6.20

Larger items are sent via external couriers and are sent normally the following day from order receipt.

Orders received by 3 pm are normally processed and despatched on same day ( excluding week ends and bank holidays). 

Delivery Schedule

You must inform us within three working days of expected delivery of the goods if they are lost or damaged in transit so that we can correct the problem. Please quote your order number in all correspondence.

Back orders

It is our aim to ensure we always have stock of items promoted on our website but occasionally we may run out of a product before we've had time to refresh our site. If for any reason we are unable to fulfil your order (or a part of your order) we will contact you with details of anticipated delivery date and an option  to cancel your order if you would rather not wait.

Tax Charges 

For orders with an invoice address in the UK or European Union, 20 % VAT is added where applicable to the product. No VAT is added for  orders  with invoice address outside the UK or European Union. 

Privacy Policy

Bikeproracing do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.
'Cookies' are small text files that are sorted by the browser on your computer or portable device.  Each cookie is unique to its web browser and provides a memory for the website, enabling it to anonymously recognise a user and tailor its results accordingly.
Although it is likely to affect your website experience and reduce the number of functions available to you, such as placing orders, all browsers allow you to alter the cookie preferences. These settings can be found in your 'options' or 'preferences' menu of your browser. The help function on your internet browser will be able to guide you through changing your cookie settings. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Disclose information to third-parties - but only for goods delivery purposes. 
d. To ensure your purchasing experience is smooth and secure.
e. To gather anonymous analytical information, such as the number of unique users. 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days of  receipt of the order for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or  not as described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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